At J&B's Bags and Totes, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a return may be necessary, and we want to make the process as simple and convenient as possible.

30-Day Return Policy:

Our 30-day return policy allows you to request a return within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please ensure that you have the receipt or proof of purchase.

How to Initiate a Return:

To start a return, please contact us at jenrun1983@gmail.com. Our customer service team will guide you through the process and provide you with a return shipping label. Please note that returns must be sent to the address provided by our team.

Damages and Issues:

Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions and Non-Returnable Items:

While we strive to accommodate all returns, there are certain items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please reach out to us for clarification.

Exchanges:

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get exactly what you want in a timely manner.

European Union 14-Day Cooling Off Period:

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same conditions apply as mentioned earlier, including the item being in its original condition, with tags, and in its original packaging.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at jenrun1983@gmail.com for further assistance.

At J&B's Bags and Totes, we value your satisfaction and are committed to providing exceptional customer service. If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact us.